Troubleshooting

The AI won't start / generation fails

• Make sure the one-time AI setup finished — reopen Settings and complete the AI download if it didn't.
• Give it a moment on first launch — the model loads into memory before the first draft.
• On a low-RAM PC, close other heavy apps (browsers with many tabs) to free memory.
• The Windows installer already includes the required Visual C++ runtime — you don't need to install anything separately.

“Log in” opens the browser but nothing happens

• Complete the sign-in in the browser window that opened, then return to the app — it activates automatically.
• If you have a paid plan, you may be asked to enter a 6-digit email code first. Enter it, then reconnect from the app.
• Check your internet connection — activation needs it once.

“This license is already active on N devices”

You've used all your plan's device seats. Log out on another computer to free a seat, or contact us to reset your devices. Details in Subscriptions & billing.

I'm not receiving my email code

• Check your spam/junk folder.
• Wait a few seconds and use Resend code (there's a short cooldown between sends).
• Make sure you typed the same email you subscribed with.

The model download is slow or stuck

• The AI model is a one-time download of ~1–2.3 GB depending on your PC — a stable connection helps.
• If it stalls, close and reopen the app and resume the setup.

Exported DOCX/PDF spacing looks off

• Use the app's own export buttons — margins, line spacing and page numbers are matched to what you see on screen.
• If a specific document still looks wrong, send it to us and we'll take a look.